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All our conditions

Before you set off on an adventure with one of our bikes, take a quick pit stop at our terms and conditions. You can read them below. Don't worry, they are less strenuous than climbing a hill with a bike and just as smooth as a ride with the wind in your back! If you have any questions, you can always call or email us.

Cycling at Texel Depot

Rental conditions

Cycling on Texel

Cancellation Policy

Bicycle safety package

– The deductible is a maximum of €150 per bicycle, €300 per electric bicycle and €500 per E-scooter/Speed-Pedelec, provided that the rental conditions have been observed (12.1).

If you do not want a deductible, you can take out the 'Cycling on Texel Certainties' package
– The tenant is liable for the rented property (for groups the main tenant);
– Early return of the rented property does not entitle you to a refund;
– The rented property may not leave the island of Texel;
– Payment is made prior to the rental period;
– The lessor reserves the right to confiscate the bicycle if these rental conditions are not followed, without the right to a refund of the rental amount;
– The rented property must be returned to the branch where it was rented;
– The landlord reserves the right to charge a deposit;
– The renter is obliged to take good care of the bicycle/e-scooter/speed-pedelec:
· The bicycle/e-scooter/speed pedelec must be locked;
· The renter must handle the keys of the bicycle/e-scooter/speed pedelec with care.
· The battery must be charged according to the relevant instructions;
· The renter must secure luggage correctly;
· The renter must ensure that the bicycle/e-scooter/speed pedelec is not used by anyone who is not capable or authorized to do so;

– E-scooters/mopeds can only be rented and driven by people over the age of 16 and:
· The driver must show his moped or car/motorcycle license to the rental company;
· The lessor will note the driver's license number with the rental number, which may only be driven by the authorized driver;
· The driver must comply with the legally applicable traffic regulations and the applicable Fietsen op Texel motorized two-wheeler rental conditions;

– The rented property may not be used outside the designated roads/paths. 

· (Bicycles/E-scooters/Speed Pedelecs are therefore NOT allowed on the beach);
– It is not permitted to make any changes to the bicycle/e-scooter/speed pedelec or to the rental item; 
– Attaching your own bicycle trailer to the rented bicycle or conversely attaching a rented bicycle trailer to your own bicycle is not permitted;
– It is prohibited to carry people on the back of a luggage carrier (except in child seats rented from the lessor);
– The tenant is obliged to report damage and/or loss to the landlord as quickly as possible;
– It is not permitted to carry out any repairs to the rented property without the landlord's permission;

If an agreement is cancelled by the tenant, the landlord may charge the following cancellation fees:
· In case of cancellation up to the 30th day (exclusive) before the day of rental: the deposit with a maximum of 10% of the rental amount;
· In case of cancellation from the 30th day (inclusive) to the 7th day (exclusive) before the day of rental: 30% of the rental amount;
· In case of cancellation from the 7th day (inclusive) to the 3rd day (exclusive) before the day of rental: 50% of the rental amount;
· In case of cancellation from the 3rd day (inclusive) up to 1 day (exclusive) before the day of rental: 90% of the rental sum;
· In case of cancellation less than 1 day before the day of rental: the full rental amount

The tenant can take out the 'Cycling on Texel Guarantees' package from the landlord for each rented object, the costs for which are 10% of the total rental price, excluding any deposit. If the tenant has taken out the 'Cycling on Texel Certainties' Package with the landlord, the tenant for the relevant object is:

– No costs are due in the event of cancellation in the event of the death of relatives of the tenant or of persons for whom the rented property has been rented; · In addition to and in deviation from the cancellation costs scale from the BOVAG/SER rental conditions, no cancellation costs compensation is due - regardless of the 'timing' - in the event of cancellation in the event of the death of relatives of the tenant or of persons for whom the rented property has been rented;

– No costs are due in case of cancellation (at least 48 hours before the start of the rental period) if the person for whom the object was rented has become ill prior to the rental period and will not use the rented object due to this illness; · In addition to and in deviation from the cancellation fee scale from the BOVAG/SER rental conditions, no cancellation fee is due in the event of cancellation at least 48 hours before the start of the rental period, if the person for whom the object was rented is ill prior to the rental period and will not be able to use it. making the rented object due to this disease.

– The deductible will never be charged for damage to the rented property, unless the damage is caused by damage or loss (also known as theft or loss) outside the island of Texel.
– In view of the BOVAG/SER rental conditions, the consumer is generally liable for damage suffered by the entrepreneur per damage case up to the deductible stated in the rental contract. Because of our 'Cycling on Texel Certainties'

– However, the package applies: · The deductible will never be charged for damage to the rented property resulting from loss, if the tenant can show the key to the rented property and reports the loss on Texel (whether it was theft or loss) is with the police and a copy of the report is submitted to the landlord. · The rented property may not leave the island of Texel in accordance with the Cycling on Texel General Rental Conditions. Missing persons that have occurred outside the island of Texel are therefore not covered by the Cycling on Texel guarantees.

en_GBEN

Breakdown and repair service

For reservations, availability and changes to reservations, please email: [email protected]

Adjusted opening hours winter

Adjusted opening hours apply from November 4, 2024 to March 23, 2025.