{"id":165,"date":"2024-04-10T15:27:51","date_gmt":"2024-04-10T13:27:51","guid":{"rendered":"https:\/\/fietsenoptexel.nl\/?page_id=165"},"modified":"2026-07-24T14:52:54","modified_gmt":"2026-07-24T12:52:54","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/fietsenoptexel.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Twijfel je over prijzen, reserveren, ophalen of terugbrengen? Op deze pagina vind je antwoord op de meest gestelde vragen over het huren van een fiets bij Fietsen op Texel. Van onze 4 winkels en 25 ophaaldepots tot de annuleringsvoorwaarden en het fietszekerheidspakket.<\/p>\n

Staat je vraag er niet bij? Neem gerust contact met ons<\/a> op.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pick up and return<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>Can I also pick up my reserved bike later than the first reserved day?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes. Your bike will remain reserved for you, even if you arrive one or more days after the start date. Because you pay in advance, the reservation will not expire. Your bikes will be available for you at any time during your rental period.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>Can I return my bicycle earlier?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You are of course always welcome to return your bike earlier when you have finished your adventures on Texel! Please note that the rental remains in force for the originally agreed period, as stated in our rental conditions. There will be no refund if the cycling adventure ends earlier.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>What time are the bicycles delivered and collected?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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To make your stay on Texel as comfortable as possible, our friendly drivers strive to deliver your bicycles to your holiday address before 10:00 am. They will also collect the bicycles before 10:00 am on the day after the last rental day. Unfortunately, due to crowds, they may sometimes arrive a little later.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>Do you deliver the bicycles to the hotel or booked accommodation?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Simply enter your location when booking online to see if our free bike delivery on Texel is available for your address. Please note: to use our delivery service, you must book at least two days in advance.<\/p>\n

With a minimum rental period of just two days, you can start exploring Texel by bike without any worries. Discover the island's beautiful nature, vast beaches and picturesque villages - without any hassle and directly from your holiday address.<\/p>\n

If the delivery option does not appear for your address, there is a good chance that there is already one of our rental locations at your park or campsite. We have made agreements with some locations on the island to deliver bicycles directly on site, which makes it even easier for you to get on the road quickly. Visit our on-site partner location to access a wide range of bicycles without the need for separate delivery.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>Do you deliver to the boat?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Certainly, we also deliver the bicycles to the ferry for larger groups of adventurers who want to explore Texel! Please contact us to discuss group delivery options. We are ready to help you with a smooth start to your group outing on our beautiful island.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>Does the collection address have to be the same as the return address \/ can I return to another branch?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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To keep everything smooth and organized, we kindly ask you to return the bicycles to the location where you picked them up. Unfortunately, returning it to another location is not possible. This also applies to bicycles delivered by our delivery service; we are happy to pick them up at the same place where we delivered them. We appreciate your understanding and cooperation to make this process efficient!<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>Can the bicycles be returned in the morning at opening time?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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In order to provide you with the best service and to ensure everything runs smoothly, we kindly ask that all our rented items before 6:00 PM<\/strong> (depending on our opening hours<\/a>) on the last day of your rental period. This way we have enough time to prepare the bikes again for the new enthusiastic island explorers (renters) for the next day. Thank you in advance for your understanding and cooperation in this.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>What time can I pick up the bicycle and what time can I return it?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You can pick up and return your bicycle with us within our opening hours, which have been specially adapted to offer you as much convenience as possible. We kindly ask you to return the bike before closing time so that we can prepare it for our next guests. For the most current opening hours, please visit our website. This way you can plan exactly how to get the most out of your cycling day on Texel!<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>How long is a rental day?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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A regular rental day runs from 08:30 to 18:00. Please note: in certain periods of the year these are changed, see the opening hours<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Cancel and change<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>If the weather forecast is bad, can we cancel our reservation free of charge?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Just as Ibiza does not offer refunds for rainy days, we unfortunately cannot offer free cancellations when the weather on Texel lets us down. We can assure you of quality bicycles, friendly service, a wide range and plenty of cycling fun. However, weather conditions are beyond our control. We advise you to be prepared for all scenarios and invite you to make every weather type a unique adventure. Texel is ready to be discovered, whether the sun shines or the rain falls!<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>Can I cancel my reservation?<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Of course you can cancel your reservation with us. We apply flexible terms and conditions, which you can find in detail in our general terms and conditions. Here is a brief overview of the possible cancellation costs depending on the time of cancellation:<\/p>\n